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Customer Service Representative (In-house) Upper Arlington Office

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Third Federal Savings and Loan Association


Customer Service Representative Upper Arlington Office - Columbus

We are looking for a high energy, enthusiastic, customer focused professional that enjoys creating great customer experiences by providing excellent customer service and communication. The customer service representative will work in a retail branch location assisting customers with loan transactions both in person and over the telephone. The candidate must possess strong interpersonal skills and thrive in a team based setting.

This position is responsible for: working with prospective customers seeking a Home Equity Line/Loan, refinance or conventional mortgage loan; providing loan details, calculating payments, ratios, closing costs and program information to assist the prospective customer in choosing the appropriate product; taking applications and maintaining close contact with the borrower, realtor, and seller throughout the process to ensure a stress free close or refinance.

We provide loan training for this position. Our associates are not on commission so that they are able to focus on doing what s right for the customer.


  • Excellent customer service skills

  • Excellent written and verbal communication skills

  • Retail financial experience or loan processing experience preferred

  • Demonstrated ability to work independently while contributing to a team environment

  • 1st Mortgage loan experience a plus

  • High School Diploma or GED.

    The open position is located at our Upper Arlington Loan Production Office, 4709 Reed Road, Upper Arlington, OH.

    We offer a pleasant, customer service oriented work environment, competitive compensation and comprehensive benefits package.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law

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