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Global Connected Customer Experience - Intern - Bachelors - Sirius XM - GCC0001874

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General Motors



About GM

We're dedicated to achieving our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion\\. We are looking for people who are passionate about helping us create safer, better and more sustainable solutions for personal mobility\\. Our bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future\\.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career\\. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration\\. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities

### **About GCCX:**

GM's Global Connected Customer Experience \\(GCCX\\) group leads the transformation of the digital automotive customer ownership experience, including the strategy, programs and infrastructure to provide customers with the best ownership and care experiences in the industry\\. In addition, the team develops the strategy and go\\-to\\-market initiatives for GM's global portfolio of connectivity and infotainment products and services\\. Also, growing and expanding the industry\\-leading OnStar connectivity, safety and security, service business across all of GM's regions falls under GCCX\\.

GM's Urban Mobility team in charge of developing and implementing the car and ride sharing strategy and consumer and commercial service portfolio delivered through the Maven brand and business are part of the GCCX group as well\\.

### _About the Internship:_

The intern's primary responsibility is to provide project management support to the GM Sirius XM Product Team\\. This involves pursuing independent projects over the course of the summer while working closely with team members to support ongoing initiatives\\. This opportunity includes working cross functionally within GM and GCCX and well as with our outside partner, Sirius XM\\.

During the summer, we expect the intern to be prepared to quickly evaluate information, make decisions with little information, proactivity ask questions, conduct research, identify gaps, analyze data and create action plans\\. Also, network and demonstrate the skills and knowledge gained as part of their studies\\. At the end of the summer, the intern will present on their project\\(s\\) and findings to the senior commercial staff and our partners at Sirius XM\\.

Examples of projects and work undertaken by previous interns include:

+ Examination of General Motor customer's Sirius XM onboarding and customer experience
+ Identify unique opportunity for media and entertainment line of business driving value to customers and business opportunities
+ Work in a scrum & agile environment while providing assistance to Cross\\-Functional Teams
+ Conducting competitive research analysis
+ Hosting demonstrations of product features

Interns can expect their work products to most often take the form of spreadsheet\\-based analyses, brief written summaries and presentations\\. Strong candidates will have robust Microsoft Office skills and experience working with and manipulating data\\.

### **Qualifications:**

+ Currently pursuing a Bachelors degree in Customer Service, Marketing, or related field
+ Must have a minimum of a 3\\.0 overall GPA on a 4\\.0 scale
+ Preferred graduation date: 2021 or 2022
+ Demonstrates leadership in field of study, extra\\-curricular activities or service organizations
+ Able to work full\\-time \\- 40 hours per week during the summer months
+ Technology/UX background
+ Experience with wireframing, user research, journey mapping, human\\-computer interaction, social media

### **Desired Characteristics:**

+ Prior internship experience\\!
+ Holds themselves and others accountable for demonstrating GM's values and cultural behaviors\\. Models GM behaviors and creates a winning culture\\. Performs other related duties as assigned\\.
+ Outstanding interpersonal and relationship management skills with the ability to effectively collaborate with varying levels of the organization as needed
+ High level of integrity, ability to deal with ambiguity, takes initiative/self\\-directed
+ Evidence of strong character with honesty, accountability and trust
+ Strong analytical, organizational and project management skills
+ Agile learner with intense curiosity\\!
+ Highly analytical and solution orientated
+ Ability to prioritize, multi\\-task, and meet deadlines in a fast\\-paced environment
+ Ability to work well with teams and cross\\-functional groups


GM's global headquarters in Detroit, MI

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