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Partner Services Intern - Fall 2019

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Quicken Loans


The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.Interns at the Rock Family of Companies gain priceless, hands-on experience. Here, they learn how it feels to be in the workplace, participate in events around the city of Detroit and become a valuable member of our team.Responsibilities* Metrics analysis and reporting - pull reports and measure production metrics on daily basis* Project management - handle contests and daily events* Develop ideas and contests to increase productivity and cultivate our culture* Assist in creating PowerPoint presentations for team huddles/trainings* Attend meetings and huddles as well as occasional training sessions to learn more about our business* Transcribe and provide written recaps for meeting attendees* Help improve pipeline efficiency by checking on loans to see if there are conditions that need client communication from banker* Learn our business model by performing tasks that make our bankers more efficient* Mail clients their documents, return client calls, review lead management skills of our bankers and provide feedbackRequirements* Creative mind, able to think outside the box* Eagerness to learn, grow and get outside of one's comfort zone* Confident, well-spoken, professional* Self-directed (but willing to be coached at a high level)* Independent* Experience with Microsoft Outlook, Excel and PowerPoint is preferred* Strong verbal and written communication skillsWho We AreWe're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans \"Highest in Customer Satisfaction in Primary Mortgage Origination\" for the past 9 consecutive years, 2010 - 2018. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 6 consecutive years, 2014 through 2019, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine's first ever list of \"Best Places to Work for African Americans\" in 2015. We've been on Computerworld's \"Best Places to Work in IT\" list for 13 years running, hitting #1 the last 5 years. We were also ranked #14 in FORTUNE Magazine's list of \"100 Best Companies to Work For\" in 2018, remaining in the top 30 for the past 15 years.The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.
Associated topics: client, commercial loan, counselor, loan, loan underwriter, mortgage loan, mortgage loan officer, personal banker, personal banker i, personal banker iii
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