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Entry Level HW Computer Technician/Sys Svcs Rep-Southfield, MI


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Company

IBM

Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM seeks to hire an entry-level hardware computer technician; System Services Representative (SSR) for the Southfield, MI area.

This role is an entry level position for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, electronic equipment, networking products, software, and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments in the Southfield, MI area.

Job Responsibilities:
  • Performs maintenance on equipment applying basic repair techniques and relying on service manual instructions and pre-established guidelines to perform repairs.
  • Responds to request for emergency repairs and follows through with timely service.
  • Ensures the completion of associated paperwork and records, including trouble tickets, mileage logs and time logs.
  • Initiates requests for required equipment, parts and supplies.
  • Maintains care and appearance of Company vehicles and equipment as applicable.
  • Develops good working relationships with repair team employees.

This position will be a mobility role, where the SSR will travel to customer locations within a defined radius of Southfield, MI .

A valid driver's license and reliable vehicle are required.

GTSTSSREP


Required Technical and Professional Expertise

  • Valid driver's license
  • Reliable vehicle
  • High school diploma or equivalent
  • Available to work rotating weekends, after hours, and holidays to accommodate on-call responsibilities


Preferred Technical and Professional Expertise
  • Associates degree in electronic repair


About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Key Job Details
  • Country: US
  • State: MICHIGAN
  • City: DETROIT
  • Category: Product Services
  • Required Education: High School Diploma/GED
  • Position Type: Professional
  • Employment Type: Full-Time
  • Contract Type: Fixed Term - Long Term
  • Req ID: 271512BR
  • Location: DETROIT, MICHIGAN US

Associated topics: associate, call center, call center associate, call center specialist, customer care, customer care representative, customer service associate, customer service specialist, service specialist, technical support
Posted Date
12/30/2019

Listing ID
73519461
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