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UX Strategy Intern - Summer 2021

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Quicken Loans


Minimum Qualifications
* Actively pursuing or recently earned a bachelor's degree in information technology, human-computer interaction (HCI), user experience, design, research or a related field
Preferred Qualifications
* Foundational experience and coursework in UX disciplines, including information architecture, UX architecture, UX research, interaction design or human factors
* Functional knowledge in research activities such as user testing, interviews, surveys and competitive analysis
* Familiarity with Agile working environments and experience collaborating with cross-functional teams
* Knowledge of common wireframing and prototyping tools such as Sketch, Invision or Figma
* Understanding of basic HTML/CSS
* Excellent written and verbal communication skills
* Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint and Word
Job Summary
The UX Strategy Intern works closely with designers, developers, writers and product team members across the Rock Family of Companies to contribute user research and create a product's UX architecture through artifacts like wireframes, site maps and user flows. Applications should include a resume and/or LinkedIn profile as well as a portfolio displaying your work, including relevant coursework.
* Assist with facilitating design thinking and stakeholder workshops
* Assist with developing user flows, wireframes and low-fidelity prototypes for rapid, iterative user interface definition and improvement
* Assist with developing information architecture, site maps and taxonomy backed by client data and behavior
* Conduct UX research under the guidance of senior UX strategists and present actionable recommendations and artifacts to business stakeholders based on a strategic analysis of the data
* Use primary and secondary research sources to understand consumer needs to build upon strategic product recommendations
* Assist with presenting UX recommendations clearly with high-quality artifacts to drive conversations between product managers, business stakeholders, writers, designers, and developers
* Develop a foundational knowledge of business success drivers, industry, and regulatory trends
* Understanding of website analytics and tools such as Google or Adobe Analytics
Who We Are
We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 through 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.
If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
Associated topics: gui, interactive producer, interface, ui, ui designer, ui ux designer, user experience, user interface, ux, ux designer
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