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Customer Success Intern

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Position: Customer Success InternPosition Type: Full TimeLocation: Flexible, our HQ is in Detroit, MIHigh Level: As a member of the customer success team, you will ensure an excellent customer experience on for our subscription products. Daily activities will include fielding questions and concerns for current and prospective customers through chat, text, phone, email and video conferencing software.The successful candidate understands the markets and our product. They are comfortable taking a high volume of calls and emails, and contribute to a positive problem-solving culture on our team. Past customer service experience preferred. A passion for stock trading will set you apart!What you'll be doing: Working on the front lines with the customers to resolve technical and account issues while displaying exceptional customer municate with customers when more information is needed and when tickets have been completed.Save cancellation requests by turning them into sales opportunities.Keep a sensible record of customer complaints and compliments to inform and work with Product, Marketing and Sales.Being a '360 degree' team member, going beyond your specific role to help our company grow.Stuff you need to get this gig:Required:3+ years experience resolving customer issues.Superior communication skills and a passion for helping others.Ability to listen and understand non-technical customers and find a solution.Passion to go above and beyond to make the customer happySome light travel may be required.Preferred:Knowledge of the stock market and/or Benzinga ProKnowledge of G-Suite applications
Associated topics: cajero, customer, customer experience representative, retail customer service, retail sales associate, retail sales consultant, sales consultant, sell, seller, service associate
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