IT Operations Intern

Company

Description

Overview and Summary:

Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest challenges including planning an optimal dealership network, improving individual dealer performance, and efficiently converting sales leads into sales. In short, we guide business through scienceand weve been doing this since 1977.

OVERVIEW

The IT Operations Intern will support the End User Computing function within the Enterprise Applications team, assisting Urban Science end users with their desktop, laptop, and mobile devices hardware and software needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Apply knowledge of most desktop technologies and the company specific environment configurations to analyze and solve a wide range of issues in the desktop computing environment.
• Responsible for assisting with troubleshooting, setting up new users, configuring mobile devices, fixing printer issues, and rebuilding computers.
• Maintain the office phone system by creating new users, moving phone locations and extensions, setting up email and troubleshooting phone system problems.
• Identify equipment requirements including hard drives, phone and other technical equipment in accordance with corporate guidelines.
• Provide an initial level of support for server based application solutions.
• Provide guidance and assistance to employees to ensure they have the right technology and that it is configured properly.
• Assure software license and asset information is properly maintained.
• Participate in IT Operations projects encompassing a range of technologies as needs arise.
• Operate IT service management system to dispatch and maintain tickets to facilitate proper ticket flow and accurate data in reporting.

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Preferred basic knowledge of:

• End User Computing configuration management tools, Microsoft Configuration Manager (SCCM), and Microsoft Intune
• Modern workplace technologies, including but not limited to Microsoft Power Platform, Office 365, Microsoft Teams and Skype for Business
• Scripting tools, endpoint protection tools, and security tools - PowerShell, Bitlocker, Windows Defender and Cloud App Security
• Identifying repeatable tasks that are candidates for automation, orchestration, and empowering end users with self service capabilities, to drive efficiency
• Available computing and/or network hardware and peripheral equipment.
• Computer and/or network security systems, applications, procedures, and techniques.
• Current technological developments/trends in area of expertise preferred.
• Federal copyright laws as they pertain to the use of computer software

• Able to learn how to:
  • Troubleshoot installations or implementations.
  • Install, configure and maintain personal computers, and/or related hardware and software.
  • Identify and resolve computer system malfunctions and operational problems.
• Ability to communicate technical information to non-technical personnel, assessing audience need and adjusting level of detail accordingly.
• Ability to write clear and concise work instructions using a defined template.
• Ability to work within defined processes.
• Ability to prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities.

• Must maintain high level of confidentiality.

EDUCATION AND EXPERIENCE

• Currently pursuing a Baccalaureate degree in an appropriate IT field such as Computer Science, Computer Engineering, or Management Information Systems from an accredited U.S. college or university, equivalent foreign institution, or equivalent experience.

• Current Microsoft certifications preferred.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.