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Intern Experience Program Manager

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Quicken Loans


Minimum Qualifications 2 years of program or project management experienceBachelor's degree in business administration or equivalent work experienceExperience with delivering a project or program with a high demand for frequent communication and acute attention to detailAbility to set and handle partner and client expectationsExceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadershipTactful diplomat, problem solver, thinker and analyzerAbility to understand and respond to client needs in rapidly changing business environmentsDemonstrated ability to handle aggressive deadlines and juggle multiple workstreamsExperience with planning, organizing and establishing priorities to achieve resultsAbility to pivot to changing demands in a project or program environment that require re-planning and reorganizationSystem thinking abilities and the ability to identify upstream and downstream business impacts because of changes implemented through program scopeProficiency in the Microsoft Office suitePreferred Qualifications 3 years of project or program management experienceExperience in the internship programming or university recruiting industryAbility to assess problems and solve them with a keen sense of urgency while thinking strategically and focusing on business growthAbility to communicate and break down higher-level, complex business strategyJob SummaryThe Intern Experience Program Manager ties the business to objectives within the Rock Internship Program to deliver value. They have a depth of knowledge in program development, recruiting and intern programming that allows them to identify gaps, provide a strategic vision, and own the development and execution of solutions for the program(s) they manage. They connect all relevant projects and initiatives growing from within their business area and across the organization to a common set of goals and success measures, focusing on dependencies, key business metrics, stakeholder alignment and execution management.ResponsibilitiesUse external research and internal knowledge to create industry-leading solutions that drive our business forwardManage scope by guiding the program vision, objectives, outcomes and high-level work breakdownManage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiativesIdentify key program success metrics and qualitative success criteriaManage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environmentMaintain accurate and up-to-date assets and resources related to the programManage communications timeline and execution, ensuring all stakeholders are aware of communication progressManage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scopeIdentify and document how the program scope impacts business process or technologyManage risks and issues by identifying and escalating decisions at all levels to achieve resultsIdentify improvement opportunities and implement creative, alternative approaches to solving issues and executing workAct as a trusted advisor to senior leaders for program-level decision making Who We AreDetroit-based Rocket Companies is a family of businesses providing simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, Rocket Mortgage , which was founded in 1985. Today, we're a publicly traded company involved in several different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021. DisclaimerThis is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
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