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Service Desk Intern

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At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. We prize diversity and inclusion, the intellectually curious, the inventive, and the forward-thinking. We invite you to influence the way we work and define the way we embrace tomorrow.
**What youll do**
In this junior role on AlixPartners Corporate Services Information Technology team, a successful Service Desk Intern will assist in the support of approximately 2500 employees in a 1st line support role. This involves providing phone, email, and in-person support on all technical matters that come into the Service Desk. You will work as part of a growing team which exhibits core values of clear communication, teamwork and professionalism.
The Service Desk Intern is a part-time role located in Southfield, Michigan, reporting to the Lead Support Engineer. This paid internship role is approximately 20 24 hours per week, with flexibility to accommodate university coursework.
- Answer and respond to phone calls directed to the Service Desk
- Identify, diagnose, and resolve problems for employees IT equipment
- Provide one-on-one end-user problem resolution over the phone or by email
- Provision laptop PC builds
- Administer mobile technology (not limited to) iOS and In Tune
- Maintain and ensure accuracy of all asset information for all PCs, printers, mobile phones, monitors, and defined peripherals
- Identify issues and escalate to other members of the team or IT group as appropriate
- Create documentation to assist in day-to-day Service Desk work (knowledge bases etc.)
- Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties or responsibilities
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