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Entry Level Human Resource Representative

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Aston Carter


Description:The Pulse Support Specialist is the main contact and driver of both phone and email responses for the companys HR areas, which include benefits, payroll, recruiting, human data, compensation and team relations. Responsibilities Access Workday training guides, Compass trails, knowledge bases and frequently asked questions resources on our network to aid and problem resolutionAsk diagnostic questions to aid in troubleshootingAssist team members with Human Capital Management system accessAssisting new team members with benefits enrollmentAssisting with monthly orientations (presentations, set-up, tours, etc.)Build rapport and elicit problem details from internal and external clientsDocument all the requestors pertinent identification information, including name, department, contact information and nature of problem or issuePrioritize, schedule, and escalate requests when required to the appropriately experience Pulse resourceProcess team member verification of employment requestsProvide amazing client service in line with our ISMs when fielding incoming help requests from end users via both telephone and email orders in a courteous mannerResolve HR related questions and identify common issues and themesReturning voicemails within 2 hours and emails within 4 hoursVerify solutions to ensure the problem has been adequately resolved and perform post-resolution follow-ups to help requestSkills:multi tasking, customer service skills, adaptability, written and communication skills, customer service, human resourcesAdditional Skills & Qualifications:Typing 35 wpm - Required Matching your candidate to the culture: Culture of excellence productivity focused and focused on development/growth within role Give and receive feedback to peers and leaders Adaptable to changeExperience Level: Entry LevelShift: - Monday-Friday 8am-5pm - this is currently a hybrid role - in the office two days per week, and remote three days per week. About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Associated topics: advisor, business partner, generalist, hrbp, human resources associate, human resources generalist, officer, operations partner, professional, representative
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