Field Service Technician - Entry Level - Detroit, MI

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Description

21618BRPosition Title:Field Service Technician - Entry Level - Detroit, MIPosition Description: Kodak is Hiring!

Do you have an electro-mechanical aptitude? Do you enjoy both mechanical and electronic equipment repair? Are you that go to I can fix it person?

Then this might be the job you have dreamed of Field Service Technician-Jr. needed for an onsite-field position for one of Kodaks largest Print Customers.

We provide paid training, competitive wage, and full company benefits including company contributions into your retirement account.

We need you to bring: an electro-mechanical aptitude and a willingness to learn and repair large format printing equipment and the accompanying software programs plus a good customer facing image.

You need to be able to FIX the machines and the customer. As a member of our team, you must be a dependable and customer service focused person who is interested in working in a fast-paced and demanding environment.

The position will have a primary responsibility of service repairs/installs and informing/advising our customers.

As a Field Service Technician-Jr., you will repair, maintain and install Kodak Inkjet Printing Systems. These products may include Prosper Presses, S-Series Printers and other legacy inkjet systems. Such an individual would need to drive customer satisfaction by advising customers on preventive maintenance, configurations, and operations which may impact product performance. We are looking for an individual who will manage service calls (in real time) in our state-of-the-art system, including following up on service calls, identifying potential growth opportunities, and helping to ensure the sites profitability.

JOB DUTIES RESPONSIBILITIES:

Responsible for assisting with maintaining and repairing Enterprise Inkjet Systems products, which may include hardware, software and networking products.

Responsible for administering customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.

Assist in performing any servicing and preventative maintenance of equipment.

Provide ongoing support for customers.

Ability to delight customers by developing strong relationships and striving to exceed customer expectations.

Presents and always maintains a professional image.

SKILLS, ABILITIES AND COMPETENCIES:

A working knowledge of PC operating systems and software applications and a basic understanding of networking fundamentals

Knowledge and application of electronics and electro-mechanical skills

Ability to learn and apply new technologies.

Demonstration of strong technical skills or interests

Makes sound business decisions and manage/control personal business expenses.

Readiness to accept and adapt quickly to change.

Excellent communication and listening skills.

Exceptional interpersonal skills including courtesy, tact, and discretion.

Ability to work as part of a team.

High degree of self-motivation.

Planning, organizational and administrative abilities.

Motivated to continuous self-improvement.

Ability to effectively manage multiple tasks.

EDUCATION AND EXPERIENCE:

High School Diploma/GED

Associates Degree in Electro-Mechanics discipline or equivalent experience preferred

Valid Drivers License

1-3 yrs of experience problem-solving/troubleshooting Mechanical and/or Electrical equipment

Must have working knowledge of Excel, Word, and other PC-based programs.

Analytical skills

Organizational skills

Positive attitude

Professional behavior

Self-motivation

PREFERRED:

Three or more years related field service experience

Previous experience servicing similar equipment

Previous customer facing experience

Experience in the Graphic Arts industry would be an asset

Knowledge of Inkjet Printing / Digital Printing

Basic understanding of Color Theory

Solid understanding of electro-mechanical devices and complex electro-optic and high-tech equipment

WORK ENVIRONMENT:

The environment in which the Field Service Technician services may be a high availability/mission critical account where system outages may occur. The individual proactively responds to potential equipment issues to prevent unplanned interruption of customers business.

The Field Service Technician will be paired with a mentor (typically a Field Engineer) until fully trained and deemed capable of performing task independently.

The Field Service Technician may be required to provide On-Call, after hours support or work different shifts based on company need. This may include nights, weekends and holidays. The individual may also be required to take calls outside of their assigned Customer site, territory or District.

Future responsibilities could include travel (possibly internationally) for short and long-term assignments, as required.

Must have and maintain a valid drivers license.

Ability to obtain security clearance as required by customers (ex. ability to be bonded in Canada)Position Number:21618BRCareer Area:Field Engineer / TechnicianMinimum Education Level:Associates Degree or Equivalent Work Experience Position Type:Full TimeGeographic Location:USA - MI - DetroitExperience Level:2-10 Years EOE Policy Statement:Kodak is an Equal Opportunity/Affirmative Action Employer. Applicants are free to apply without regard to race, color, religion, sex/gender, gender identity, sexual orientation, marital status, pregnancy, genetic information, citizenship status, national origin, age, disability or veteran status or any other Federal or State legally protected classes. Read our EOE Policy Statement ( .Employment Sponsorship Notification:Any candidate/applicant requiring sponsorship now or in the future for employment visa status will not be considered for this position. Kodak as an Equal Opportunity Employer and we encourage you to look for jobs where sponsorship will be provided.